If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
In light of recent events we are working from home just now and unable to take calls. If you’d like to contact us, please use one of the alternative options above and we will reply to you as soon as we can however we would appreciate your patience if this takes a little longer than usual. Our opening hours above are in G.M.T.
Currently Unavailable
The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab at the bottom of the page and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:
- Monday to Friday: 0930-1800
FAQ's
For the quickest response; please use one of our Live Help or WhatsApp option listed above. Alternatively you can use one of the options below and we will get back to you ASAP.
You can also contact us through X or Facebook Messenger.
You can email us - [email protected]
If you'd like to write to us, drop us a line at the following address:
schuh Customer Service Team
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
schuh registered office: schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK Tel: 00441506460250
Registered in Scotland No. 125327
Please email all press and PR related queries to [email protected] and the team will respond as soon as they can.
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at [email protected] and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.
